Windy City Call Center has been rated A+ by the Better Business Bureau since starting in 2009.

About Us and Our Team

About Us

Windy City Call Center has been an A+ rated Better Business Bureau business since starting in 2009. Our agents are highly professional and skilled at speaking with our clients’ prospects. Each agent goes through significant in-house training at our offices in Arlington Heights, Illinois which ensures they are 100% ready before taking live calls. They also participate in ongoing training programs monthly to make sure they are knowledgeable about the most current company best practices and industry regulations. Our mentorship program pairs experienced reps with new reps to help get them up to speed quickly and efficiently.

By promoting from within as much as possible, we leverage the expertise and experience from our key personnel and this has allowed us to build a very positive and strong culture that has become more of a family than a company. All of our managers and quality assurance specialists started out as representatives on the phone. As a result we have a very passionate and productive group of people. We meet regularly for company events as well as actively participate in charity and teambuilding events with organizations such as the Ronald McDonald House and Feed My Starving Children. Our call center employees take a lot of pride in their work and the company and that translates into a great experience on the phone for our clients and partners.

Executives Bios:

Jack Goldberg - President

  • Over twenty years of sales and marketing experience.
  • Fifteen years of Internet sales and marketing experience, eight of which were managing national sales teams (ten people with annual sales of $10 million).
  • Six years on the client side at Discover Card and Dean Witter managing ad budgets as large as $80 million.
  • Proven success in generating sales from front-line marketing managers to CEO level, reliable revenue forecasting, and proficient at empowering his managers to be successful.

Damien Kalck - Vice President of Operations

  • Fifteen years of marketing and operations management experience.
  • Twelve years of Internet marketing experience, four of which were managing national advertising operations teams at Monster.com.
  • Before joining BirdDog full time in July, 2006, Damien spent four years at Monster.com in their consumer advertising division managing their lead generation operations with a team of eight people. Over that four year period, lead generation revenues increased from $10 million to over $40 million.

George Mickle - Vice President of Technology

  • Over thirty years of IT management and programming experience.
  • Thirteen years of Internet development experience.
  • Five years at Yesmail serving as the Director of Software Engineering directing a staff of three Database Administrators and fifteen programmers.
  • Five years at The Aberdeen Group, where he designed and created a robust Internet Construction Network.
  • Programming experience and expertise in Microsoft Internet development systems including .Net and SQL Server , Languages thru the ages include COBOL, RPG III, Dbase, Foxpro, C, PASCAL, C#, C++, VB, PERL, JAVA.

Parent Company

BirdDog Media is a performance-based online media company that manages campaigns for advertisers across their network of websites as well as third-party sources. Advertisers pay them only for the results that they deliver on a cost per lead or cost per acquisition basis. BirdDog Media shares a percentage of the revenue with their partners. BirdDog Media’s advertisers range in industries including education, entertainment, financial services, pharmaceutical, military, travel, and online publishing. 

Visit us at www.birddogmedia.com for more information.