Whether you need inbound or outbound call center services our Chicago based team of professional representatives can help.

Highly Professional Team

Need a new call center partner?

We would love to speak with you about being an outsourced partner for your inbound or outbound call center operations. Please call us at 847-749-1292.

  • We have over 160 agents and can easily scale to meet your program needs.
  • Representative training is customized to meet your program requirements.
  • We can work off your script or work with you to develop a new one.
  • All of our representatives are based here in the United States.
  • We have been an A+ Better Business Bureau rated company since 2009.
  • We can develop custom email push reports to report back on your key metrics.
  • We have our own quality assurance and workforce management solutions that can be tailored to your business.

Here are just some of the areas where we can help:

  • Lead generation
  • Revitalizing or remarketing campaigns to older inquires
  • Call verification
  • Surveys and research
  • Customer service
  • Sales and order processing
  • Membership enrollment
  • Customer loyalty support
  • Technical support

Here are some of the industries we serve:

  • Colleges and Universities
    We help colleges and universities find new students for their programs. We can also qualify those prospective students through our 160 seat U.S. based customer service center. The Windy City Call Center team has been working in the education vertical for over ten years so if you are looking for new student inquiries or for a service to qualify your current inquiries we are the right people for the job.
  • Home Improvement
    We are well-versed in the home services industry and can be an extension of your business to help schedule appointments and generate installs for your home improvement offerings.
  • Insurance
    Don’t have your agents wasting their time on unproductive calls. Allow us to pre-screen prospects and we will quickly connect your agents to people that are interested and ready for a quote. Have them do what they do they do best- close sales.