Privacy

Privacy Policy

Last Updated: December 4, 2025

Windy City Call Center, LLC ("Windy City", "we", "us", "our") respect your privacy. This Privacy Policy ("Privacy Policy" or "Policy") describes how we collect, use, and disclose your personal information and any rights you may have with respect to such information. It governs personal information we collect through our websites (collectively, Sites ) and personal information we collect through any other means to provide our services or perform other business activities (collectively, Services ). The Policy does not apply to personal information we process as a service provider on behalf of our clients or personal information we collect in an employment context, such as information collected from or about job applicants or employees.

Please read this Privacy Policy before using our Sites or Services. By accessing or using our Sites or Services, you agree to the Policy.

1. About This Privacy Policy

Privacy policy changes

This Privacy Policy is subject to change. We encourage you to review it frequently for amendments. Privacy Policy changes are effective immediately and you accept these changes by continuing to use the Sites or Services. If we determine that a change to this Policy will result in using previously-acquired personal information in a materially new way, we will provide you notice and take other actions required by applicable law.

Conflict between this policy and laws and regulations

When federal, state, or local laws or regulations require a higher level of protection for your personal information, they take precedence over this Privacy Policy.

2. Information We Collect

Personal information

We may collect information that personally identifies, relates to, describes, or is capable of being associated with you ( personal information ). The types of personal information we collect about you varies based on how you use the Sites and/or Services and your relationship with us. It may include:

  • Identifiers such as name, address, email address, and phone number;
  • Internet or other electronic network activity information such as IP address, device specifications, browsing and search history, clicks, information about how you interact with our emails, and other data collected by cookies and similar technologies;
  • Geolocation data such as non-precise geographic location indicators from website visitors;
  • Audio, electronic, visual, or similar information such as call recordings, text messages, emails, and other electronic information; and
  • Professional or employment information such as employer and title.

Deidentified and aggregate information

We may deidentify or aggregate personal information such that we can no longer reasonably associate it with an identifiable person. We may use and disclose deidentified and aggregate data for any business purpose permitted by applicable law.

Usage data and sites activity

We automatically collect information in connection with the actions you take on our Sites. We refer to this type of information as usage data. Usage data may include information about your device, browser, operating system, internet service provider, and IP address. It may also include information about your interactions with our Sites such as the pages you view, the page and search terms used to reach our Site, the time, date, and duration of your visit, and your clicks. If we can reasonably associate this data with you, we treat it as personal information under the categories of Identifiers or Internet or other electronic network information, as appropriate. If we cannot reasonably associate this information with you, we treat it as anonymous usage data.

Communication recordings

We may record calls and retain the content of text messages, emails, and other written or electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications.

3. How We Collect Information

From you

We may ask you to provide personal information when you communicate with us. You are not required to provide this information; however, certain features of the Sites or Services may not be available unless you provide the requested information. We may also capture contact information, such as phone numbers and email addresses, when you contact us.

Third-party data sources

We may collect personal information from third-party data sources such as data brokers, marketing agencies and partners, trade associations, analytics firms, and government agencies.

Cookies and other automated tools

We and third parties may use cookies and other tracking and automated data collection tools (collectively cookies ) to collect personal information and usage data, track your interaction with our Sites and Services, and improve the experience of the Sites and Services.

We may use the following types of cookies:

  • Strictly Necessary: These cookies are essential to operate the Sites and provide you with services you requested.
  • Functional: These cookies enable certain features or nonessential functionality on our Sites.
  • Analytics: These cookies help us and third parties understand how our Sites are working and who visits our Sites.

4. How We Use and Disclose Information

Generally

We may use personal information for business purposes, such as:

  • Provide you with the Sites and Services;
  • Service our clients' accounts;
  • Market our products and services to you;
  • Perform data analytics;
  • Operate information security and anti-fraud programs;
  • Perform day-to-day business operations;
  • Comply with applicable legal requirements, industry standards, contractual obligations, our policies, and take actions that we deem necessary to preserve and enforce our rights and the rights of others; and
  • As otherwise described to you at the point of collection, with your consent, or as required by applicable laws.

Service providers

We may provide your personal information to other businesses who provide services to us or to you on our behalf. Examples include fulfillment and account servicing vendors, marketing and communications vendors, data and business analytics vendors, IT and network administration providers, professional service firms, and other service providers.

International data transfers

We and our service providers may store or otherwise process your personal information in any country. By using our Sites or Services, you acknowledge and agree that we may store and process your personal information outside the country in which you reside.

Third-party disclosures

We may disclose your personal information to third parties for purposes such as:

  • To comply with the law;
  • To respond to legal requests (including court orders, investigative demands, and subpoenas) if, in our discretion, we believe it is necessary or appropriate;
  • To prevent or stop any illegal, unethical, or legally actionable activity;
  • To protect the safety, property, or rights of ourselves, consumers, or any other third party;
  • In connection with a proposed or actual corporate transaction such as a merger, acquisition, financing due diligence, reorganization, bankruptcy, receivership, or sale or divestiture of company assets or the business;
  • To businesses controlling, controlled by, or under common control with us; and
  • For additional purposes with your consent where such consent is required by law.

5. Third-Party Websites and Links

The Sites may contain links to third-party websites, including social media platforms. Please be aware that if you access these links, you will leave our Site. We encourage users to read the privacy policies of those third-party websites, as we are not responsible for their content, links, or privacy practices.

6. Data Security

We recognize the importance of safeguarding the confidentiality of personal information from loss, misuse, or alteration. Accordingly, we employ commercially reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, and use. Even with these safeguards, no data transmission over the Internet or other network can be guaranteed to be secure. As a result, while we strive to protect information transmitted on or through our Sites or Services, you do so at your own risk.

7. Minor's Privacy

The Sites and Services are not intended for individuals under the age of 18 and we do not knowingly collect, share, or sell personal information from minors. If we become aware that we have inadvertently received personal information from a minor, we will delete such information from our records.

8. Contact Us

If you have any questions about our Site, Services, or this Privacy Policy, please email us at privacy@birddogmedia.com, call us at 800-583-5491, or send us a letter to the following address:

Windy City Call Center, LLC

Attn: Privacy

1232 W. Northwest Highway

Palatine, IL 60067