 Call Center Assistant Manager
Join BirdDog Media, a fast growing Internet direct marketing services firm that provides clients and advertising agencies with innovative ideas on how to drive customer acquisitions. Whether it is managing a performance-based lead generation campaign, displaying banner ads on major portals, or mailing double opt-in email messages to targeted audiences we focus on generating quantifiable results for our clients.
We are headquartered in the northwest suburbs of Chicago and are experiencing exceptional growth. This position will be a part of the Windy City Call center team which is one of the fastest growing parts of our business. We are a free education referral service and we work with a number of colleges and universities nationwide. We are taking inbound calls and making outbound calls to potential students who have applied online to receive information on furthering their education. We match them with schools based on their area of interest.
We are looking for an assistant manager to help manage our 80+ representatives and the day to day call center business. This position is a work from home opportunity. This is a full-time salaried position and an exciting opportunity to work with a fast-growing Internet advertising company!
Job Description:
- Collaborate with executives to determine ongoing strategy of the business
- Create and analyze reports; make recommendations in order to grow the business
- Manage job postings, interview and hire call center representatives
- New employee set up and training
- Answer daily questions from reps and maintain the schedule
- Conduct quality assurance and call monitoring for representatives
- Track quality of representatives and fire when necessary
- Reporting and tracking of individual campaigns and overall call center statistics
- Update and maintain call center training material and documentation
- Other duties as assigned
- Some evening and Saturday hours may be required
Skills / Requirements:
- Must have a BA/BS degree
- Prior call center experience is a plus
- Prior online marketing experience required
- Prior management experience and/or HR experience is a plus
- Strong technical skills a must. Must be comfortable with uploading files, manipulating reports in Excel and using an FTP clien
- Strong strategic and analytic skills
- Better than average computer skills a must - must be proficient in all Microsoft Office programs, especially Excel and Word
- Excellent communication skills and ability to manage employees
- Self motivated and driven by personal success. Proactive and able to work from home with minimal supervision.
- Ability to multi-task
- Positive attitude and desire to help people
If interested, email your resume and cover letter to careers@wcadv.com with “Call Center Assistant Manager” in the subject line.
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